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Chima
Travel has the experience and expertise
necessary to ensure the success of your
travel program. We will provide the
personnel, equipment, materials, supervision
and other items or support to perform
the management and operation of a Commercial
Travel Office for your agency.
Our business information is
listed below:
Solicitation Number: FBGT-RK-040001-B
, Travel Agency Services - TSS , Contract
Award GS-33F-0006R
Effective November 9, 2004 |
|
Requirement |
Chima
Travel Response |
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| Pre-Trip
Services |
We
will provide travel planning and cost
estimating, travel authorization, reservations,
and booking.
|
| Fulfillment
Services |
Chima
Travel will subject every reservation
to our extensive QC review and issue an
electronic ticket. If necessary, a paper
ticket will be issued.
|
| En
Route Services |
We
will provide support in the following
areas: changing tickets/itineraries; emergency
travel
assistance.
|
| Post-Trip
Services |
We
will provide centrally billed account
reconciliation, unused/partially used
electronic ticket tracking, reporting,
and processing, management information
reports.
|
| Hours
of Operation |
These
services will be provided during the hours
of 8:00 a.m. and 5:15 p.m. Eastern Time.
Services required after these hours will
be provided through our toll-free 24/7
service (800-366-2100).
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| Policy |
We
promote policy compliance, both online
and offline, via a variety of strategies,
including:
• Travel counselor
training and supporting reservation tools
• Traveler coaching during the implementation
process
• Point-of-service compliance
checkpoints (counselor desktop and online
booking tools)
• Mid-office
quality control system with compliance
checkpoints
• Pre- and post-travel
exception reporting
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| On
Site Service |
We
have included the following labor categories
as part of our MAS Contract: Site Manager,
Lead Counselor, TC1, TC2, TC3, and Support
Counselor. We will select the personnel
necessary to fully staff and support your
onsite travel requirements. Minimum
transaction requirements apply.
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| Reconciliation |
We
will provide prompt reconciliation of
centrally billed accounts.
|
| Reporting |
We
will provide standard and custom reports
(e.g., pre- and post-trip reporting, travel
booking analysis, policy compliance reporting,
exception reporting, fare basis, top travel
destinations/markets/ vendors, reconciliation
reports, and class of service). We will
use TRAMS to meet this requirement. TRAMS
can generate any reports requested. In
addition, we will generate reports on-the-fly
and de-liver them via fax or mail. |
| Ability
To Work With eTS Provider |
We
have been in contact with Northrop Grumman
Mission Systems {NGMS}, Electronic Data
Systems {EDS} and Carlson Wagonlit Government
Travel {CWGT} and are fully prepared to
support the eTS program as the TMC subcontractor. |
| Transition |
Upon
task order issuance, we will assign an
Implementation Team to review of all aspects
of your travel program. With proven strategies
to manage the inherent challenges of implementation,
this team will ensure a smooth agency
transition while providing a solid foundation
upon which to build a stronger travel
program. This team will manage the overall
project and facilitate specific tasks
to ensure your satisfaction. Chima Travel
will take all actions necessary to ensure
there is no break in service during the
transition between any previous or successor
contractor during phase-in and phase-out
of travel operations. Chima Travel understands
the importance of minimal-impact transitions,
whether that transition involves the transfer
of travel services from an incumbent TMC
to Chima Travel, or, once Chima Travel
is the TMC, the transfer from one type
of service to a new form of service. The
most important element of a successful
implementation is to establish a cooperative
relationship between the incumbent TMC
and the new agency. By establishing a
good rapport, travel records are transferred
easily, service is maintained, the incumbent
travel agency departs on favorable terms
with the client and the new TMC starts
off on “the right foot”-a
win-win situation. We will provide our
complete implementation plan upon task
order award, in accordance with the solicitation. |
| Knowledge
of FTR |
Chima
Travel will provide services in compliance
with the FTR (including City Pair Program,
Fly America Act, Federal Premier Lodging
Program, and MTMC Government Car Rental
Agreement). As part of our internal QC
measures, we ensure that all project management
and staff personnel are fully versed in
Government regulations. |
| Customer
Service |
Chima
Travel employs experienced travel agents
because we know experience makes a difference
in the level of customer satisfaction.
We prevent problems by using automated
custom programming, called “scripts.”
Quality Control is given a top priority;
Heather Fairchild, Vice President, Government
Accounts, and her team are accountable
for reviewing each PNR. Quality control
has been the key to the controlled and
successful growth of Chima Travel. Prompt
service, accuracy, use of the lowest available
travel costs, and compliance with the
rules and requirements affecting our travelers
are top priorities. Quality control inspections
and verification of all service elements
are an integral part of our operations.
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